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Privacy Policy

The Wool Nest respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

Who We Are

The Wool Nest is an Ireland-based online store selling yarn, knitting & crochet kits, and related products.

If you have any questions about this policy, you can contact us at:
thewoolnest.ie@gmail.com

What Information We Collect

We may collect and process the following types of personal data:

a) Information you provide directly

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  • Name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

  • Order details


b) Payment information

Payments are processed securely through third-party providers (e.g. Wix Payments, PayPal, Stripe). We do not store your full payment details.

c) Automatically collected data

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  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the site


This is collected through cookies and analytics tools.

How We Use Your Information

We use your data to:

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  • Process and fulfil orders

  • Communicate with you about your order

  • Respond to enquiries

  • Improve our website and customer experience

  • Send marketing emails (only if you have opted in)

 

Legal Basis for Processing (GDPR)


We process your data under the following legal bases:

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  • Contract – to fulfil your order

  • Consent – for marketing emails

  • Legitimate interests – to improve our services and prevent fraud


Sharing Your Information

We only share your data where necessary, including with:

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  • Payment processors (e.g. Wix Payments, PayPal, Stripe)

  • Delivery companies (e.g. An Post, couriers)

  • Website and analytics providers (e.g. Wix, Google Analytics)


These providers only process your data as needed to provide their services.

Cookies

Our website uses cookies to:

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  • Ensure the site functions properly

  • Analyse website traffic

  • Improve your browsing experience


You can control or disable cookies through your browser settings.

Data Retention

We keep your personal data only as long as necessary to:

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  • Fulfil orders

  • Comply with legal obligations (e.g. tax records)

  • Resolve disputes


Your Rights

Under GDPR, you have the right to:

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  • Access your personal data

  • Request correction of incorrect data

  • Request deletion of your data

  • Withdraw consent for marketing

  • Lodge a complaint with a data protection authority


To exercise any of these rights, contact us at the email above.

Data Security

We take appropriate security measures to protect your personal data. However, no online transmission is completely secure.

Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact

If you have any questions about this privacy policy or how your data is handled, please contact:

thewoolnest.ie@gmail.com

 


Thank you for trusting The Wool Nest. 

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