Terms & Conditions
Welcome to The Wool Nest. These Terms & Conditions govern your use of our website and the purchase of products from us. By using our website, you agree to these terms.
About Us
The Wool Nest is an Ireland-based online store selling yarn, crochet kits, and related products.
Contact:
thewoolnest.ie@gmail.com
Products
We take care to ensure that all product descriptions, images, and prices are accurate. However:
- Colours may vary slightly due to screen settings
- Handmade or natural materials may have slight variations
- Product availability may change without notice
We reserve the right to update or discontinue products at any time.
Orders
When you place an order:
- You will receive an order confirmation email
- This does not guarantee acceptance of your order
We reserve the right to:
- Refuse or cancel orders (e.g. due to stock issues or pricing errors)
- Limit quantities per customer
If your order is cancelled, you will receive a full refund.
Pricing & Payment
- All prices are listed in [€ Euro] unless otherwise stated
- Prices may change at any time
- Payment must be made in full at checkout
Payments are securely processed through third-party providers (e.g. Wix Payments, Stripe, PayPal). We do not store your payment details.
Shipping
We aim to dispatch orders within 3 working days.
Delivery times may vary depending on location and postal service delays.
Please note:
- Customers are responsible for providing accurate shipping information
- We are not responsible for delays caused by postal services
If your parcel is lost or significantly delayed, please contact us and we will assist where possible.
Returns & Refunds
Under EU consumer law, you have the right to cancel your order within 14 days of receiving it.
To be eligible for a return:
- Items must be unused and in original condition
- You must contact us before returning an item
Non-returnable items may include:
- Digital products (e.g. downloadable patterns)
- Opened kits where hygiene or resale is affected
Refunds:
- Refunds will be processed once the item is received and inspected
- Original shipping costs are non-refundable unless the item is faulty
Customers are responsible for return shipping costs unless the item is defective.
Digital Products
If you purchase digital products:
- They are delivered electronically
- You agree that your right to cancel is waived once the download has started
These products are for personal use only and may not be shared, resold, or distributed.
Intellectual Property
All content on this website, including:
- Product designs
- Patterns
- Images
- Branding
is the property of The Wool Nest and may not be copied, reproduced, or distributed without permission.
Use of Website
You agree not to:
- Use the website for unlawful purposes
- Attempt to interfere with website security
- Copy or misuse content
Limitation of Liability
We are not liable for:
- Indirect or consequential losses
- Delays outside our control
- Misuse of products
Nothing in these terms excludes your statutory rights under Irish or EU law.
Privacy
Your personal data is handled in accordance with our Privacy Policy.
Governing Law
These Terms & Conditions are governed by the laws of Ireland.
Changes to Terms
We may update these Terms & Conditions at any time. Changes will be posted on this page.
Contact
If you have any questions, please contact:
thewoolnest.ie@gmail.com
Thank you for supporting The Wool Nest.