Shipping Policy
Thank you for shopping with The Wool Nest. Below you’ll find everything you need to know about our shipping process.
Processing Times
Orders are typically processed within 1–3 working days (excluding weekends and public holidays).
During busy periods (e.g. product launches, holidays, or sales), processing times may be slightly longer.
You will receive a confirmation email once your order has been dispatched.
Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location and the size of your order.
Estimated delivery times:
- Ireland: 1–3 working days
- UK: 3–5 working days
- EU: 5–10 working days
- Rest of World: 7–15 working days
Please note that these are estimates and delays can occur due to postal services or customs.
Shipping Providers
We use trusted postal and courier services (e.g. An Post and other carriers depending on destination).
Tracking
Some orders may include tracking. If tracking is available, you will receive the details in your dispatch email.
Customs & Import Duties
For orders shipped outside of Ireland/EU:
- Customers may be responsible for customs fees, import duties, or taxes
- These charges are not included in the item price or shipping cost
Incorrect Addresses
Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice a mistake, contact us as soon as possible at:
thewoolnest.ie@gmail.com
Lost or Delayed Orders
If your order has not arrived within the expected timeframe, please get in touch.
While we are not responsible for delays caused by postal services, we will do our best to help locate your parcel and resolve the issue.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- A description of the issue
- Photos of the damaged item and packaging
We will work with you to resolve the issue as quickly as possible.
Split Shipments
In some cases, items may be shipped separately if necessary. You will be notified if this applies to your order.
Contact
If you have any questions about shipping, please contact:
Thank you for supporting The Wool Nest.